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FAQ'S

1 Do you sell specialty color leather Machzorim such as hot pink or light blue?

Although some Judaica stores do offer various colors of the ArtScroll Machzorim, we offer only the traditional Maroon, White, Alligator, and Yerushalayim leather Machzorim.

2 Does Artscroll Publications do imprinting on books for weddings, Bar Mitzvahs, or any occasions?

We do not offer imprinting service, although many Judaica stores do. Contact your local Judaica store to see if imprinting service is provided.

3 How can I update my email address?

To update your email address, login to your account on our website and go to Account Settings. On the second line below Account Settings, click on Change Email Address. Your old email address will be displayed. Enter your new email address twice to confirm…

4 How can I update my password to my online account?

Once you log in to your account, it is fairly simple to update your password. Click on Accounts Settings. On the third line below Accounts Settings, click on Change Password. Enter your old password; then create a new password. Confirm your new password.…

5 I just received an email that my order is a price quote; does this mean that my order has not been placed?

If you received a confirmation email stating that it is a price quote, your order was not correctly entered online and has not been processed. Your credit card has not been charged and your order has not been shipped. Please contact us if you are having a…

6 What do I do if I received a damaged book?

If you receive a damaged book (e.g., pages are missing or there are blank pages instead of text), tear out the copyright page (the page with the ISBN). Mail the copyright page to us, along with your phone number and address. Mail the copyright page to: Mesorah…

7 Where can I find The ArtScroll Digital Library on ArtScroll.com?

To go to The ArtScroll Digital Library on ArtScroll.com you can click on the link below and it will lead you to it. http://www.artscroll.com/Categories/APP.html

8 Where do I go to pick up my order?

If you have arranged for pickup, your order can be picked up at our warehouse at 222 44th Street Brooklyn, NY 11232. Ring Bell 2B and someone will help you.

9 Where should I mail my order form?

Mail your order form, along with a method for payment, to us at: Mesorah Publications, Ltd. Attn: Retail Department 4401 2nd Avenue Brooklyn, NY 11232. We will process your order as soon as we receive it. Please be sure to include your name, address, and…