If you receive a damaged book (e.g., pages are missing or there are blank pages instead of text), tear out the copyright page (the page with the ISBN). Mail the copyright page to us, along with your phone number and address.  Mail the copyright page to:  Mesorah Publications, Ltd. Attn: Replacement Department 313 Regina Ave Rahway, NJ 07065   Be sure to include your name, address, and phone number.

To check your order history, log into your account, go to "Order Status" and click on "My Orders"  Your order history will be displayed on the screen. You can choose to view current orders or your account history. You can click on "Details" to view order details and order summary. 

Until an order has been prepared for shipment, it can be canceled. During the year we are closed on Sunday so any order placed over the weekend will not be processed until Monday; therefore, orders placed on the weekend can be canceled until Monday morning. In July and August we are closed Friday and Sunday so any order placed over after Thursday at 5:00 P.M. do not get processed until Monday; therefore, orders placed on the weekend can be canceled until Monday morning.

If you have arranged for pickup, your order can be picked up at our warehouse at 313 Regina Ave Rahway, NJ 07065. 

If you received a confirmation email stating that it is a price quote, your order was not correctly entered online and has not been processed. Your credit card has not been charged and your order has not been shipped. Please contact us if you are having a problem logging on to your account and completing your order correctly on our website. To reach our customer service department, call 1(800)-MESORAH or email us at orders@artscroll.